Qingdao KD Hair Products Co.,Ltd.

Return Policy:

Thank you for shopping with KD HUMAN HAIR . We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return/exchange any purchase within 7 days of receipt. Custom made orders can't be exchanged and returned except for our mistakes.

Instructions for Returns and Exchanges:

1.Email us with your order number. We will reply to the return instructions when we confirm compliance with our policies.Customers who do not comply with the return instructions will be responsible for the resulting additional shipping costs and tax.

*Any package posted without our consent will not be accepted.

2.Ship the item back to us and email us the tracking number

3.Depending on whether you are returning the item(s) for a refund or exchanging them, we will inform you of the refund approval or the shipment details for your exchange order as soon as we have received your returned item(s) and your request has been processed.

Return Conditions

1.Do NOT cut the lace. All items must be returned in their original condition, without having been lace cut, worn, washed or altered. Please don't bother to send the box, you can just use the delivery bag to pack the wig.

2.Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.

3.Customized items cannot be returned.

4.Returns need to be made within 3 business days, once this period has expired, we will consider the return canceled.

5.Please do not refuse to sign for your package. If you would like to return the wig, please sign for the package and email usfor return instructions. Otherwise you will have to pay high customs charges for not complying with our instructions.

Return Charges

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight.

If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.

*Before shipping back, please email us firstly for the shipping address. We have all the rights to refuse the package if you send it back without our permission.

Refund Policy:

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at Whatsapp or Email.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method immediately. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us by Whatsapp or Email.

* All refund will be handled on working days (From Monday to Friday), Excluding weekends and holidays.